ligavip Platform Privacy Notice

This page describes what we collect when you use ligavip and how we keep that data protected. We take your privacy seriously—we encrypt your information, limit access to authorized staff only, and never sell your details to third parties without your consent.

When you create an account on ligavip, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a bet on Liga 1 or Piala AFF matches, we collect specific information. This policy explains what we collect, why we collect it, who can access it, and what rights you have over your data.

Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about how your data is handled on ligavip, our support team can clarify or our legal team can provide formal responses.

What data we collect on ligavip

We collect information in two categories: data you provide directly, and data we gather automatically from your use of our platform.

Information you provide: When you register, we ask for your full name, email address, phone number, date of birth, and national ID number. We also collect payment information—the payment method you choose (DANA account, e-wallet ID, bank account details) and transaction history. If you contact our support team, we keep records of your conversations. If you participate in promotions or surveys, we record your responses.

Information we gather automatically: Our servers log your IP address, device type (Android phone, iPhone, desktop), browser type, and the pages you visit within ligavip. We track your betting activity—which markets you view, which games you play, how long you stay on a page. We use cookies and similar tracking technologies to recognize you on repeat visits and to remember your preferences (like language or notification settings).

How we use your data on ligavip

We use the data we collect for several purposes:

• Account management: We verify your identity, process your deposits and withdrawals, and settle your bets.
• Compliance: We comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations by storing and verifying your identity documents.
• Fraud prevention: We analyze patterns (unusual login locations, sudden large bets, rapid withdrawals) to detect and prevent fraud.
• Customer support: We use your contact information to respond to inquiries, resolve disputes, and notify you of account changes.
• Product improvement: We analyze which games are popular, which payment methods users prefer, and how our platform performs so we can improve the experience.
• Marketing: We send promotional emails and push notifications about new features, tournaments, or special offers—only if you've opted in to receive them.

Third-party data processors and our ligavip partners

We work with several third-party companies that process your data on our behalf:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateway providers, and banks (online payment, e-wallet, mobile banking, local payment) process your deposits and withdrawals. They see your payment details and transaction history.
• Hosting providers: Our servers are hosted by cloud providers whose data centers may be located outside Indonesia. These providers have access to your data but are contractually obligated to keep it confidential.
• Email and SMS vendors: We use third-party services to send emails, SMS, and push notifications. These vendors see your contact information but do not use it for their own purposes.
• Analytics providers: We use analytics tools to understand how users interact with ligavip. These tools record anonymized usage patterns—not personally identifiable information.
• Legal and regulatory bodies: If required by law (a court order, police investigation, or regulatory inquiry), we may disclose your data to government authorities.

All third-party processors are bound by confidentiality agreements. We audit their practices regularly to ensure they meet our security standards.

Cookies and tracking on our ligavip platform

We use cookies—small text files stored on your device—to improve your experience on ligavip. Cookies help us remember your login session so you don't have to enter your password every time you open the app. They record your preferences (theme, language, notification settings) so the platform feels personalized.

We also use cookies to track usage patterns. We see which games are played most often, which payment methods are preferred in Jakarta, Surabaya, Bandung, or Medan, and when traffic peaks. This data helps us optimize the platform and plan new features.

You can disable cookies in your browser settings, but doing so may impair your experience on ligavip—you might be logged out frequently or your preferences may not be saved. On our mobile app, we use similar tracking through device identifiers rather than cookies. You can opt out of app-based tracking in your device settings (iOS Settings > Privacy > Tracking, or Android Settings > Google > Manage your Google Account > Data & privacy).

Session cookies

Temporary cookies that keep you logged in while you use ligavip. They expire when you close the app or browser.

Persistent cookies

Longer-term cookies that remember your preferences across visits, typically lasting weeks or months.

Third-party cookies

Cookies set by our analytics and marketing partners to track behavior across multiple websites (not just ligavip).

How long we keep your data on ligavip

We retain your personal data for as long as your account is active and for a reasonable period afterward. Here's our typical retention schedule:

• Account information: While your account exists and for five years after closure (for compliance and dispute resolution).
• Transaction records: For seven years (as required by anti-money-laundering regulations).
• Identity verification documents: For five years after your account closes to comply with regulatory audits.
• Communication records: For three years unless a dispute requires longer retention.
• Cookies and analytics: Session cookies expire at logout; persistent cookies typically expire after one to two years of inactivity.

After these periods, we delete or anonymize your data. Anonymized data (data we cannot trace back to you) may be retained longer for research or product improvement. You can request early deletion of your account, though we may retain data as required by law.

Your rights regarding data on ligavip

We respect your control over your personal information. You have the following rights:

• Access: You can request a copy of all data we hold about you. Log into your ligavip account and visit Account Settings, or contact our support team.
• Correction: If your information is inaccurate (a misspelled name or wrong phone number), you can update it in Account Settings or request we correct it.
• Deletion: You can request deletion of your account and associated data, subject to legal retention requirements (we may need to keep transaction records for regulatory compliance).
• Opt-out of marketing: You can unsubscribe from promotional emails by clicking the unsubscribe link in any email we send, or disable push notifications in your app settings.
• Data portability: You can request your data in a machine-readable format suitable for transfer to another service.

To exercise these rights, email our privacy team or contact our support during business hours. We'll respond within thirty days.

How we protect your data on our ligavip platform

We employ industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers uses SSL/TLS encryption (the same technology used by banks).
• Storage security: Data at rest is encrypted using strong algorithms. Our databases are behind firewalls and access-controlled.
• Access controls: Only authorized staff can access your personal data, and only when necessary for their role (e.g., support staff to resolve a withdrawal issue).
• Regular audits: We conduct security audits quarterly and penetration testing annually to identify vulnerabilities.
• Breach notification: If we detect unauthorized access to your data, we notify you and relevant authorities as required by law.

Despite our efforts, no system is 100 percent secure. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

Children and minors on ligavip

We do not knowingly collect data from anyone under the legal age of majority in their jurisdiction. During account registration, you confirm you are of legal age to use our platform. If we discover an account belongs to a minor, we close it and delete associated data (subject to legal retention requirements).

Parents or guardians who believe a minor has created an account can contact our support team, and we'll investigate and take appropriate action.

Cross-border data transfers on ligavip

Our servers and data processors may be located outside Indonesia. When your data leaves Indonesia, we ensure it receives the same level of protection as it would locally. We use standard contractual clauses approved by data protection authorities, and we audit international processors regularly.

By using ligavip, you consent to your data being processed and transferred internationally as described in this policy. If you have concerns about international transfer, contact our privacy team before creating an account.

Contacting us about privacy on ligavip

If you have questions about our privacy practices, want to exercise your data rights, or believe we've mishandled your information, reach out to us:

• Email: Our privacy team responds to privacy inquiries within thirty days.
• Support chat: Open the in-app chat on ligavip during business hours to speak with our support team.
• Account settings: Review your data, update information, or manage preferences directly in your ligavip account.

We take privacy concerns seriously. If we cannot resolve your concern, you have the right to lodge a formal complaint with your local data protection authority or relevant regulator.

This Privacy Notice reflects our current practices. We may update it as our platform evolves, as laws change, or as we implement new technologies. Material changes will be announced via email or in-app notification. Your continued use of ligavip after such notice constitutes acceptance of the updated policy.